Frequently Asked Questions

Everything you need to know about your Olga Valentine experience.

What is your shipping policy?

We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item?

We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start the process.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.

Do you offer gift wrapping?

Yes, we offer premium gift wrapping services. You can select the gift wrap option at checkout to have your order beautifully packaged with a personalized note.

Are your materials sustainably sourced?

Olga Valentine is committed to ethical fashion. We prioritize high-quality, sustainable fabrics and work with manufacturers who adhere to fair labor practices.